Terms & Conditions


Payment Terms


  • Quotations are free of charge and you are under no obligation, until the quotation is accepted.

  • Quotations are only valid for 2 weeks from the date of quotation.

  • A 50% non-refundable deposit is required on acceptance of the quotation.

  • Please note a 2% levy is charged on cash deposits and must be included in the total amount paid.

  • Design of your order will only commence once terms and conditions are accepted and the deposit is reflecting in our bank account.

  • A design and setup fee is included in every quote unless otherwise specified.

  • If a sample print is requested there will be a standard charge of R150.

  • Quotations include 1 design revision unless otherwise specified. Any revisions thereafter will be charged at an hourly rate.

  • Should there be any delays in acquiring content or feedback from the client, completion dates and timelines will be adjusted accordingly.

  • Production of your order will commence upon receipt of accepted terms and conditions, deposit and layout approval.

  • If the project is cancelled at any time, all work in progress will be calculated and invoiced.

  • The remaining 50% is to be paid prior to collection or delivery. Once payment in full is received, open source and high resolution files will be sent. All work remains property of Lua Nova Studio until paid in full.

  • Courier and/or delivery fees will be quoted/charged directly to the client.

  • Should you for any reason delay the supply of information necessary for completion of the work, as accepted in the quotation, for a period exceeding 30 days, you will be invoiced in full for work completed to that date.


Printing & Finishing


  • You are to provide all content, unless otherwise agreed.

  • Approval of the design proofs sent are the sole responsibility of you the customer.

  • You are to review and approve designs, ensuring that all spelling, sizes, graphics and colours are correct prior to production.

  • There may be a difference in the colour due to screen or device calibration and various printing processes. Providing CMYK / Pantone colours will ensure that the desired colours are matched as closely as possible.

  • Please allow for the slight variations as all items are unique and individually manufactured.




  • Lua Nova Studio designs are copyrighted and any unauthorised copying is a breach of terms and conditions.

  • Lua Nova Studio does not take any responsibility for content supplied by the client without proper copyright whatsoever.

  • You agree that Lua Nova Studio may use your items for marketing of Lua Nova Studio products.




  • The use of this website is at the sole risk of the user.

  • No users may copy, download or print out any of the visible text or images on this site for personal, commercial and non-commercial use.


Packaging & Courier Deliveries


  • All goods are packaged as carefully as possible, to ensure that they arrive looking just as good as when we sent them to you.

  • We do not take any responsibility once orders have left our premises / possession.


By placing an order with Lua Nova Studio  you are confirming that you are in agreement with the terms and conditions as stated above.



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